privacy policy.

Last updated 13 October 2026

Finyx Pte. Ltd. (UEN 201111142H) (“Finyx”, “we”, “us”) respects your privacy. This Policy explains how we collect, use, disclose and protect personal data in line with Singapore’s Personal Data Protection Act 2012 (“PDPA”). It applies to finyx.app and to any personal data you give us when you contact us or work with us.

1. Personal data we collect

• Contact and business details you give us: name, work email, phone number, company name, job title and the content of your messages.
• Usage data, collected only if you accept analytics cookies: pages viewed, approximate location (city level), device and browser type, and how you interact with the site.
• Business relationship data, if you or your organisation become a partner or customer: information needed for onboarding, contracts and account management, including information required by our regulated partners for customer due diligence.

We do not knowingly collect personal data from anyone under 18.

2. How we use personal data

• To respond to enquiries and arrange demos or meetings.
• To assess, set up and manage business relationships with platforms, merchants and partners.
• To send service and product updates you have asked for. You can opt out at any time.
• To understand and improve our website, only where you have consented to analytics.
• To meet legal, regulatory and contractual obligations, and to prevent fraud or misuse.

3. Consent and withdrawal

By submitting your details, you consent to our collecting, using and disclosing your personal data for the purposes above. You may withdraw consent at any time by emailing our Data Protection Officer. We will process your request within a reasonable time and tell you of any consequences, such as being unable to continue a service. Withdrawing consent does not affect processing that the law requires or permits without consent.

4. Disclosure to third parties

We do not sell personal data. We share it only where needed for the purposes above, with:

• Regulated partners, including payment institutions licensed by the Monetary Authority of Singapore, banks and financing partners, where you request a product or service that they provide.
• Service providers who host, operate or support our business, such as cloud hosting, email, form-handling and analytics providers, under obligations of confidentiality and data protection.
• Professional advisers, authorities or regulators, where required or permitted by law.

5. Transfers outside Singapore

Some service providers may store or process data outside Singapore. Where we transfer personal data overseas, we take steps to ensure it receives a standard of protection comparable to the PDPA, for example through contractual safeguards.

6. Cookies and analytics

Our website uses cookies that are strictly necessary for it to work. Analytics cookies, such as Google Analytics, are set only if you click “Accept” on our cookie banner. You can change your choice at any time using “Cookie settings” in the website footer, or by clearing cookies in your browser.

7. Protection and retention

We use reasonable administrative, physical and technical security arrangements to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. We keep personal data only as long as it is needed for the purposes it was collected for, or as legal or business requirements require, and then delete or anonymise it.

8. Data breaches

If a data breach is likely to cause significant harm to affected individuals, or is of significant scale, we will notify the Personal Data Protection Commission (“PDPC”) and, where required, the affected individuals, as the PDPA requires.

9. Access and correction

You may ask to access the personal data we hold about you, how it has been used or disclosed in the past year, or to correct it. Email our Data Protection Officer. We will respond within 30 days, or tell you when we can respond if we need longer. We may charge a reasonable fee for access requests, and will tell you the fee in advance.

10. Contact our Data Protection Officer

If you are not satisfied with our response, you may contact the Personal Data Protection Commission at www.pdpc.gov.sg.

11. Changes to this Policy

We may update this Policy from time to time. The latest version will always be on this page, with the date it was last updated.